Today’s question is:
“How do you handle difficult clients or scope creep? Or do you find that the more professional you are, the less of an issue this is?”
Listen now:
This episode of Business Badassery is all about difficult clients and the dreaded scope creep. We talk preemptive verse responsive strategies, the value of a solid process, and how generosity factors into your pricing. To round it all out, Amy shares her magic phrase for starting difficult conversations, and it is a bloody ripper.
So get ready.
In this episode we talk about:
- How to screen difficult clients at the beginning, and what to do if you’re already working with one. 2:45
- How to talk to a client about scope creep. 9:00
- When you can afford to be generous with your time and work. 14:00
References from this episode:
- Kirsty’s new digital product – Mirror Journal
Click here to download a transcript of this episode.
Where to find Amy:
- Website: amyposner.com
- YouTube Channel
Where to find Kirsty:
- Website: kirstyfanton.com